Customer Experience Representative
Apply NowMerryGlow Lighting is looking for a friendly, organized Customer Experience Representative to help customers from their first inquiry through the completion of their holiday-lighting service.
You will often be the first person a potential customer speaks with. Your job is to create trust, collect accurate information, qualify the inquiry, and schedule the customer with the appropriate lighting specialist.
What You Will Do
- Answer inbound phone calls, texts, emails, and website inquiries
- Respond quickly and professionally to new leads
- Collect customer contact information and property addresses
- Ask qualifying questions about the property, project, preferences, and timeline
- Explain that MerryGlow custom projects begin at $1,000
- Schedule customers for consultations or estimate-review appointments
- Send appointment confirmations and reminders
- Update customer records and notes in the CRM
- Follow approved scripts without sounding robotic
- Route sales questions, service requests, and installation concerns correctly
- Help customers understand what will happen next
- Follow up with missed calls and incomplete inquiries
What We Are Looking For
- Warm and professional communication
- Patience and active listening
- Strong organization and attention to detail
- Comfortable speaking with customers by phone
- Comfortable using text, email, scheduling systems, and CRM software
- Ability to follow processes and accurately document conversations
- Reliable internet, phone access, and a quiet workspace when working remotely
- Customer service, receptionist, call-center, or scheduling experience is helpful
What MerryGlow Provides
- Customer service scripts
- Qualification and scheduling procedures
- Service and product training
- CRM and communication tools
- Escalation procedures for sales and service issues
Compensation
Hourly or hourly plus performance incentives.