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Frequently Asked Questions
Have a Question? We’ve Got Answers!
Have questions about our holiday lighting services, installation, or maintenance? We’ve compiled everything you need to know below.
When should I schedule my light installation?
Most customers schedule between early November and Thanksgiving week. We recommend booking by early November to guarantee your spot.
Do you provide the lights, or can I use my own?
We offer our own premium-grade LED lights, which are included with installation.
What happens if a light goes out after installation?
We’ll fix or replace it — free of charge — within our warranty period.
Do you remove the lights after the holidays?
Yes, we handle safe removal in January and can store your lights for next year.
What areas do you service?
We proudly serve Cincinnati, Northern Kentucky, and the surrounding Tri-State area.
How much does it cost?
Prices vary based on home size and design complexity, but minimum is no less than a $1000 for residential installs.
Do you require a deposit?
Yes, A 50% deposit reserves your installation date, with the balance due after completion.
What payment methods do you accept?
We accept credit/debit cards via online payment. We do not accept cash.
Do I need to be home during installation?
Not necessarily as long as we have access to outdoor outlets and the area is clear.
Is your team insured?
Yes, we are fully licensed and insured for your protection and ours.
How long does installation take?
Most homes can be completed in 2–4 hours, depending on design complexity.
What if the weather is bad?
For safety, we may reschedule during heavy rain, snow, or ice — you’ll always be notified promptly.
Can I keep the same design next year?
Absolutely we can reinstall the same setup or design a new look each season.
Do you offer light storage?
Yes, we label, pack, and store your lights securely until next year for a small annual fee.
Can I add more decorations after my initial install?
Yes — you can upgrade your package or add new features anytime (based on crew availability).
When should I schedule my light installation?
Most customers schedule between early November and Thanksgiving week. We recommend booking by early November to guarantee your spot.
Do you provide the lights, or can I use my own?
We offer our own premium-grade LED lights, which are included with installation.
What happens if a light goes out after installation?
We’ll fix or replace it — free of charge — within our warranty period.
Do you remove the lights after the holidays?
Yes, we handle safe removal in January and can store your lights for next year.
What areas do you service?
We proudly serve Cincinnati, Northern Kentucky, and the surrounding Tri-State area.
Most customers schedule between early November and Thanksgiving week. We recommend booking by early November to guarantee your spot.
We offer our own premium-grade LED lights, which are included with installation.
We’ll fix or replace it — free of charge — within our warranty period.
Yes, we handle safe removal in January and can store your lights for next year.
We proudly serve Cincinnati, Northern Kentucky, and the surrounding Tri-State area.
How much does it cost?
Prices vary based on home size and design complexity, but minimum is no less than a $1000 for residential installs.
Do you require a deposit?
Yes, A 50% deposit reserves your installation date, with the balance due after completion.
What payment methods do you accept?
We accept credit/debit cards via online payment. We do not accept cash.
Prices vary based on home size and design complexity, but minimum is no less than a $1000 for residential installs.
Yes, A 50% deposit reserves your installation date, with the balance due after completion.
We accept credit/debit cards via online payment. We do not accept cash.
Do I need to be home during installation?
Not necessarily as long as we have access to outdoor outlets and the area is clear.
Is your team insured?
Yes, we are fully licensed and insured for your protection and ours.
How long does installation take?
Most homes can be completed in 2–4 hours, depending on design complexity.
What if the weather is bad?
For safety, we may reschedule during heavy rain, snow, or ice — you’ll always be notified promptly.
Not necessarily as long as we have access to outdoor outlets and the area is clear.
Yes, we are fully licensed and insured for your protection and ours.
Most homes can be completed in 2–4 hours, depending on design complexity.
For safety, we may reschedule during heavy rain, snow, or ice — you’ll always be notified promptly.
Can I keep the same design next year?
Absolutely we can reinstall the same setup or design a new look each season.
Do you offer light storage?
Yes, we label, pack, and store your lights securely until next year for a small annual fee.
Can I add more decorations after my initial install?
Yes — you can upgrade your package or add new features anytime (based on crew availability).
Absolutely we can reinstall the same setup or design a new look each season.
Yes, we label, pack, and store your lights securely until next year for a small annual fee.
Yes — you can upgrade your package or add new features anytime (based on crew availability).
Didn’t find what you were looking for?
Reach out to our friendly team — we’ll be glad to guide you through the process or help you schedule your consultation.